Shipping Policy
Last Updated: July 22, 2026
Prescription orders
Prescription products are available only after evaluation by a licensed healthcare provider. A temporary authorization may be placed on your payment method during checkout, but you are charged only if a provider approves the prescription. If approved, the order is sent to a partner pharmacy for fulfillment.
Where we ship
We currently ship eligible orders to valid addresses in the United States. Treatment and shipping availability depend on the patient's location, provider availability, applicable law, and pharmacy service area.
Shipping timing
Available shipping methods and delivery estimates are shown during checkout. Where standard shipping is offered, the current carrier estimate is generally 3–7 business days after pharmacy processing. Clinical review and pharmacy processing time are separate from carrier transit time. Delivery dates are estimates and are not guaranteed.
Shipping address
Please provide a complete and accurate shipping address. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has been sent to the dispensing pharmacy or carrier.
Delayed, damaged, or missing orders
If an order is delayed, damaged, or missing, contact us at support@a-list.com. Include your order information and, when relevant, photographs of the package and its contents. Do not use a product that appears damaged, opened, or compromised.